mmemo Usage Policy

21 May 2026

Scope

This Usage Policy applies to:

• all mmemo products and services accessible on our platform and applications (the "Service");
• all users of the Service, including individuals, researchers, organisations and businesses;
• all content generated, submitted, shared or accessed through the Service;
• all interactions and activities conducted on or through the Service.

This Usage Policy supplements our Terms of Service and the Privacy Policy. In case of conflict between this Usage Policy and the Terms of Service, the Terms of Service prevail.

mmemo is an aggregator of large language models supplied by third parties (the "LLM Providers"). Each LLM Provider has its own acceptable use policy that applies to content processed through their models. By using the Service, you also agree to comply with the policies of the LLM Providers whose models you select or that are selected automatically to answer your prompts. Where a stricter rule applies under an LLM Provider's policy than under this Usage Policy, the stricter rule applies.

Our principles

We build mmemo to support researchers and R&D professionals in accessing AI responsibly. The following principles guide how we design, operate and enforce the Service:

• Be neutral. We believe technology should be as neutral as possible. We do not impose views on contested topics where reasonable disagreement exists.
• Empower users. We trust our users to define how they use the Service, while minimising the risk of harm to others. We provide controls so you can adapt the Service to your priorities.
• Build trust through transparency. We are transparent about which AI models we orchestrate, how we handle data and how we enforce this Usage Policy.
• Protect the vulnerable. Some harms cannot be balanced against utility. We enforce absolute restrictions on content that exploits children, enables mass harm or violates fundamental human dignity.

Prohibited content and activities

You must not use the Service to generate, distribute, store, request or facilitate any of the following.

Illegal activities

You must comply with all laws applicable to you. You must not use the Service to engage in, encourage, promote, plan or solicit illegal activity. Examples include:

• content that promotes, facilitates or provides instructions for the trafficking, manufacture or distribution of controlled substances;
• content that infringes, misappropriates or otherwise violates third-party intellectual property, privacy, publicity or contractual rights;
• content related to activities with a high risk of physical harm, such as the management or operation of critical infrastructure (energy, transportation, water, telecommunications, healthcare) without proper authorisation;
• content that enables or exploits individuals, including human trafficking, forced labour, or commercial sexual services.

We may report serious illegal activity to competent law enforcement authorities.

Child safety and CSAM

mmemo has a zero-tolerance policy regarding child sexual abuse material (CSAM) and any content that sexualises minors. The following are absolutely prohibited:

• generating, requesting, storing or distributing CSAM in any form, including AI-generated CSAM;
• generating sexual or romantic content involving any person under the age of 18, including fictional or AI-generated characters;
• generating content that grooms minors, normalises adult-minor sexual or romantic relationships, or facilitates the abuse of minors;
• attempting to use the Service to identify, locate or contact specific minors for any purpose other than the user's own children with appropriate legal authority.

Suspected CSAM will be reported to the National Center for Missing and Exploited Children (NCMEC), to Internet Hotline (vihjeliin.ee) in Estonia, and to other competent authorities, in line with our obligations under the Digital Services Act. Accounts will be terminated immediately and permanently.

Weapons and mass harm

You must not use the Service to:

• design, develop, acquire, modify, deploy or facilitate any weapon, including conventional firearms, explosives, incendiary devices, and chemical, biological, radiological or nuclear (CBRN) agents;
• provide actionable instructions for synthesising hazardous chemicals, biological agents, radiological dispersion devices or nuclear materials;
• plan, facilitate or commit acts of terrorism, organised violent crime, violent extremism, or armed conflict against civilians;
• conduct military or warfare operations through the Service without the express written authorisation of mmemo.

Cyber harm and malware

You must not use the Service to:

• create, distribute or deploy malware, ransomware, viruses, worms, spyware, stalkerware, rootkits, keyloggers or any other malicious code;
• exploit, probe or attempt to exploit vulnerabilities in any system you do not own or have explicit authorisation to test;
• conduct unauthorised network intrusion, credential harvesting, phishing infrastructure development or denial-of-service attacks;
• circumvent technical protection measures, digital rights management or copy-protection systems on third-party software, content or services.

Authorised security research conducted by qualified professionals against systems they own or are explicitly authorised to test is permitted, provided it does not produce reusable offensive tooling intended for distribution.

Hate, discrimination and harassment

You must not use the Service to promote, incite or glorify:

• hate, discrimination, dehumanisation or harassment based on a person's race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, caste, immigration status or any other protected characteristic;
• historical revisionism or denialism of documented atrocities, including the Holocaust, genocides and crimes against humanity;
• harassing, intimidating, doxxing, stalking or threatening individuals or groups;
• the suffering, humiliation or degradation of any person.

Violence and threats

You must not use the Service to:

• promote, incite, threaten or glorify violence against persons or groups;
• coordinate, plan or facilitate violent acts;
• glorify acts of terrorism, mass casualty events or the perpetrators of such acts.

Self-harm and suicide

You must not use the Service to:

• promote, encourage, glorify or provide instructions for self-harm, suicide or eating disorders;
• generate graphic depictions of self-harm or detailed descriptions of self-harm methods;
• encourage another person to engage in self-harm or suicidal behaviour.

If you or someone you know is in crisis, please contact local emergency services or a suicide prevention helpline. In the European Union, dial 116 123 for emotional support.

Fraud, scams and impersonation

You must not use the Service to:

• design, conduct or facilitate fraud, financial scams, advance-fee schemes, fake investment opportunities, pyramid schemes or money laundering;
• engage in phishing, smishing, vishing or social engineering against any person or organisation;
• impersonate any natural or legal person, public official, public body or trusted institution;
• misrepresent the source, authorship or authenticity of content in a way that is likely to deceive others.

Misinformation and election integrity

You must not use the Service to:

• knowingly generate or spread false information about civic and political processes, voting, candidates, public officials or election outcomes;
• create or distribute content intended to suppress voter participation or undermine democratic institutions;
• spread health, scientific or safety misinformation that may cause physical harm, including misinformation about vaccines, pandemics, medical treatments or environmental risks;
• promote conspiracy theories that incite hostility or violence against identifiable groups.

We expect users to evaluate AI Outputs critically and to disclose AI involvement where appropriate.

Deepfakes and synthetic media

In line with Article 50 of Regulation (EU) 2024/1689 (AI Act), applicable from 2 August 2026, you must not:

• generate synthetic image, audio or video content depicting a real, identifiable person without that person's consent, where such content could reasonably be mistaken for authentic;
• generate non-consensual intimate imagery or sexualised depictions of any real person;
• remove, alter or hide machine-readable markers that identify content as artificially generated;
• distribute AI-generated content that could mislead a natural person into believing it is authentic, without appropriate disclosure.

Authorised parody, satire and clearly fictional creative works targeting public figures in matters of public interest are permitted, provided the synthetic nature of the content is reasonably apparent.

Privacy and personal data

You must not use the Service to:

• collect, infer, aggregate or distribute personal data of other persons without a lawful basis under applicable data protection law;
• conduct mass surveillance, biometric identification or facial recognition against natural persons;
• create profiles of individuals from publicly scraped data without their knowledge;
• submit special category personal data within the meaning of Article 9 GDPR (health, biometrics, genetics, racial or ethnic origin, political opinions, religion, trade union membership, sex life or sexual orientation) about other persons without their explicit consent.

You may submit information about yourself, including special category data about yourself, at your own discretion and risk.

Automated decision-making

You must not use Outputs of the Service as the sole basis for automated decisions producing legal or similarly significant effects on natural persons within the meaning of Article 22 GDPR, including decisions concerning:

• credit, lending or financial services;
• employment, hiring, dismissal, promotion or compensation;
• access to housing, education or social benefits;
• insurance eligibility or pricing;
• law enforcement, judicial decisions or border control;
• access to essential public or private services.

The Service is designed to assist human judgment, not to replace it.

Professional advice

You must not present Outputs of the Service as professional medical, legal, financial, tax, psychological or other regulated professional advice. The Service does not replace qualified professionals. If you are a qualified professional using the Service in your practice, you remain solely responsible for verifying Outputs before relying on them.

Service integrity and circumvention

You must not:

• attempt to reverse-engineer, decompile or extract the weights, training data, system prompts or other proprietary information of any LLM Provider model accessed through the Service;
• attempt to bypass, jailbreak or otherwise circumvent the safety systems, content filters or rate limits of the Service or of any LLM Provider model accessed through it;
• use the Service to develop, train, fine-tune, evaluate or benchmark a competing AI model or AI service;
• automate, scrape or systematically extract Outputs at a scale that exceeds reasonable individual use;
• create multiple accounts to evade restrictions, suspensions or rate limits.

How we enforce this Usage Policy

We may take any of the following measures, proportionate to the violation:

• issue a warning;
• restrict or remove specific content;
• restrict, suspend or limit your access to certain features of the Service;
• suspend or terminate your account, in accordance with our Terms of Service;
• where appropriate, report the matter to LLM Providers, payment processors, supervisory authorities or law enforcement.

For violations that result in restriction, suspension or termination, we will provide you with a clear and specific statement of reasons in line with Article 17 of Regulation (EU) 2022/2065 (Digital Services Act), except where law prevents us from doing so or where the violation involves CSAM or other content where notification would frustrate an ongoing investigation.

You may appeal a decision through the internal complaint-handling mechanism described in our Terms of Service, or by submitting the matter to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act.

Report violations

If you encounter content or activity that violates this Usage Policy, please report it to:

• General abuse and policy violations: abuse@mmemo.com
• Suspected illegal content under the Digital Services Act: legal@mmemo.com (please follow the notification procedure set out in our Terms of Service)
• Privacy and personal data: privacy@mmemo.com
• Security vulnerabilities: security@mmemo.com

We acknowledge receipt of reports without undue delay and act on them in accordance with our Terms of Service and applicable law.

To prevent abuse of the reporting mechanism, we may temporarily suspend the processing of notices submitted by individuals or entities that frequently submit manifestly unfounded reports, in line with Article 23 of the Digital Services Act.

Updates

We may update this Usage Policy from time to time to reflect changes in the law, the Service or our enforcement practices.

We will notify you of material changes by email or through the Service before they take effect. Non-material changes (clarifications, typographical corrections, additions of examples) may be made without prior notice.

The current version of this Usage Policy, together with its effective date, is always available at the URL where you are reading this document.

End of Usage Policy.