mmemo Terms of Service

21/05/2026

Quick summary

These Terms of Service form a binding agreement between you and mmemo.ai OÜ (we, us, mmemo) when you create an account or use mmemo, an AI aggregator product for researchers and R&D professionals.

Key things to know before you start:

A glossary of defined terms appears at the end of this document.

1. Who we are

mmemo is operated by:

mmemo.ai OÜ
Narva maantee 7a, office 404
15172 Tallinn
Estonia
Email: hello@mmemo.com
Registry code: 17512767
VAT number: EE17512767

mmemo.ai OÜ is a private limited company registered in Estonia and supervised, where applicable, by the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA), Endla 10A, 10122 Tallinn, info@ttja.ee.

References to "you" or "User" in these Terms mean any natural person who creates an account on mmemo or uses the Service.

2. What mmemo provides

The Service is an AI aggregator that allows Users to interact with multiple third-party large language models (LLM Providers), with persistent memory, multi-model orchestration and retrieval-augmented generation features.

The Service is provided through web and, where available, mobile or desktop applications. The Service is offered on a paid basis only. We do not offer a permanent free tier.

We may add, modify, suspend or remove features, models or model providers at any time. We will provide reasonable notice where a change has a material adverse effect on Users.

The Service is intended for general productivity, research and information purposes. It is not designed for and should not be relied upon as a source of professional advice, including medical, legal, financial, tax or psychological advice. AI-generated outputs may be inaccurate, incomplete, biased or otherwise unfit for a particular purpose. You are responsible for independently verifying any output before relying on it.

mmemo is not a payment institution, a financial institution or a healthcare provider. mmemo is not a high-risk AI system within the meaning of Regulation (EU) 2024/1689 (AI Act); it operates as a deployer and limited-risk provider of general-purpose AI applications subject to the transparency obligations of Article 50 of that Regulation from 2 August 2026.

3. Eligibility and account

3.1 Minimum age

You must be at least 13 years old to create an account.

If you are below the age of digital consent applicable in your country under Article 8 of Regulation (EU) 2016/679 (GDPR), which sets a default of 16 with national variations down to 13, you must have the consent of a parent or legal guardian to use the Service. By creating an account on behalf of a minor, a parent or guardian accepts these Terms for the minor and is responsible for the minor's use of the Service.

We may refuse to provide the Service or terminate accounts where we have a reasonable belief that the minimum age or consent requirements are not met.

3.2 Account creation

To use the Service, you must create an account and provide accurate, current and complete information. You are responsible for keeping your credentials confidential and for all activity that occurs through your account. You agree to notify us at hello@mmemo.com without undue delay if you suspect unauthorised access to your account.

3.3 One account per person

You may create only one personal account. The use of bots, scripts or automated means to create multiple accounts is prohibited.

3.4 Identity and verification

We may, at our discretion and where reasonably required for security, legal or compliance reasons, request additional information to verify your identity or eligibility. Refusal to provide such information may result in suspension of the Service.

4. Acceptable use

You agree not to use the Service to:

a. violate any applicable law, regulation or third-party right;

b. generate, distribute or facilitate child sexual abuse material, content that sexualises minors, or any content that exploits or endangers minors;

c. generate or distribute content that incites violence, hatred or discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, disability or any other protected characteristic;

d. develop, design, produce or facilitate the development of weapons, including chemical, biological, radiological, nuclear, explosive or cyber weapons;

e. plan, facilitate or commit acts of terrorism, organised crime or violent extremism;

f. impersonate any person or entity, or misrepresent your affiliation with any person or entity;

g. generate deepfakes or other deceptive content depicting real persons without their consent, or content designed to defraud or mislead;

h. attempt to reverse-engineer, decompile or extract the weights, training data or proprietary information of any LLM Provider model accessed through the Service;

i. circumvent or attempt to circumvent any technical limitation, rate limit, safety system or content filter of the Service;

j. use the Service to develop or train a competing AI model or service;

k. submit material that infringes the intellectual property, privacy, publicity or contractual rights of any third party;

l. submit, except where you are explicitly entitled to do so under applicable data protection law, the personal data of other persons without their informed consent;

m. process special categories of personal data within the meaning of Article 9 GDPR (health, biometric, genetic, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sex life or sexual orientation) other than your own and only at your own risk;

n. use the Service to create automated decisions producing legal or similarly significant effects on natural persons within the meaning of Article 22 GDPR;

o. resell, sublicense or otherwise commercially redistribute the Service without our prior written consent.

We may suspend, restrict or terminate access for any breach of these Acceptable Use rules. Serious or repeated breaches may be reported to competent authorities.

We may, but are not obliged to, monitor content submitted to or generated through the Service. We do not endorse User-submitted content or AI-generated outputs.

5. Your content and AI outputs

5.1 Your inputs

You retain all rights you have in the prompts, files, instructions and other materials you submit to the Service (Inputs).

You grant mmemo a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, transmit, display, reproduce and process your Inputs for the strict purposes of operating, securing and improving the Service, complying with applicable law, and providing you with the Service you have requested. This includes transmitting Inputs to LLM Providers as needed to produce Outputs.

We do not use your Inputs or Outputs to train the foundational models of LLM Providers, and we contractually require LLM Providers not to use your Inputs or Outputs to train their general-purpose models, except where you have explicitly opted in to such use.

5.2 AI outputs

To the extent permitted by applicable law and the terms of the underlying LLM Providers, mmemo assigns to you all rights it may hold in the AI-generated outputs returned in response to your Inputs (Outputs).

You acknowledge that:

a. Outputs are generated probabilistically and may be inaccurate, incomplete, biased, infringing or otherwise unsuitable for your intended use. You must evaluate Outputs critically before relying on them.

b. Outputs are not necessarily unique. Similar prompts may produce similar or identical Outputs for different Users. We make no warranty that Outputs are protectable by intellectual property law in your jurisdiction.

c. Outputs are subject to the acceptable use restrictions of the underlying LLM Providers. You must not use Outputs in a manner that would breach those restrictions or applicable law.

d. Where an Output reproduces, in whole or in substantial part, third-party material, you are responsible for clearing or refraining from using that Output.

5.3 Memory and stored data

The Service includes a persistent memory feature. Information you submit may be stored as memory items linked to your account and reused in future interactions to personalise responses. You may view, edit, export and delete memory items through the Service's settings at any time. Permanent deletion is processed within a reasonable period not exceeding 30 days, subject to legal retention obligations.

6. Pricing, payment and Stripe as Merchant of Record

6.1 Stripe Managed Payments

The Service is sold to you by Stripe, Inc. (Stripe), or one of its regional affiliates, acting as Merchant of Record (MoR) for mmemo under Stripe's Managed Payments solution.

This means:

a. Stripe is your direct contractual counterparty for the purchase of access to the Service, the issuance of invoices and the collection and remittance of applicable taxes (including VAT, GST and sales tax).

b. mmemo remains your contractual counterparty for the provision of the Service itself, including all technical, support, content and data-protection matters.

c. Your payment, refund, withdrawal and tax requests are processed through Stripe.

By proceeding to checkout, you also accept Stripe's Buyer Terms, which are presented to you on the Stripe checkout page and at link.com.

6.2 Pricing models

We may offer the Service through one or more of the following pricing models, as published on our pricing page from time to time:

a. one-off purchases of credits or top-ups, deducted against your actual usage of the Service;

b. recurring subscriptions billed monthly, annually or on another regular period;

c. usage-based billing where charges are calculated according to your actual consumption of the Service over a billing period;

d. hybrid combinations of the above.

The applicable pricing, currency, billing period, included quotas, overage rates and any minimum top-up amount are displayed at the point of purchase. Pricing may differ by region. Pricing may change with reasonable advance notice; changes do not affect billing periods already paid for.

6.3 Taxes

If you are a consumer in the EEA, prices displayed at checkout include applicable VAT at the rate in force in your billing country, collected and remitted by Stripe.

If you are a user outside the EEA, prices displayed at checkout are exclusive of taxes unless otherwise indicated. Stripe will add any applicable sales tax, VAT, GST or similar tax at the rate in force in your billing jurisdiction.

6.4 Invoices

Stripe will provide you with a tax-compliant invoice or receipt for each transaction. Invoices are accessible through your mmemo account or through your Stripe / Link account at link.com.

6.5 Refunds and chargebacks

Refunds are processed by Stripe in accordance with applicable consumer law and Stripe's policies. To request a refund, contact Stripe support via link.com/support or mmemo at hello@mmemo.com. We will coordinate with Stripe to action eligible refund requests.

Initiating a chargeback through your card issuer without first attempting to resolve the matter through Stripe support or with us may result in suspension of your account pending review.

6.6 Currency, payment methods and exchange rates

Available currencies and payment methods are determined by Stripe based on your billing region and may include cards, digital wallets and locally relevant payment methods. Where currency conversion applies, Stripe manages exchange rates and may apply a conversion fee that is displayed at checkout.

6.7 Unused prepaid balance

If you have purchased prepaid credits and your account is closed, you may request a refund of the unused balance subject to the rules in Section 7 below and applicable law. Credits may have an expiry period, which will be clearly displayed at the time of purchase.

7. Right of withdrawal (EEA consumers)

This Section 7 applies to you if you are a consumer resident in the European Economic Area or another jurisdiction granting an equivalent statutory right of withdrawal (for example, the United Kingdom).

7.1 14-day right of withdrawal

You have the right to withdraw from your contract with mmemo (and the related sale by Stripe) within 14 calendar days of its conclusion, without giving any reason.

7.2 Express request to begin the Service immediately and waiver

The Service is a digital service. To enable you to use the Service as soon as you pay, we ask you, at the moment of payment, to:

a. expressly request that the supply of the Service begins immediately, during the 14-day withdrawal period, and

b. expressly acknowledge that, once the Service has been fully performed, you will lose your right of withdrawal in respect of the portion that has been performed.

If you give this express request and acknowledgement and you then use the Service during the 14-day period, the following rules apply:

i. for one-off credit packs and top-ups, you remain entitled to a refund of the unused portion of your credits at any time during the 14-day period, calculated on a pro rata basis to reflect what has not yet been supplied;

ii. for subscriptions, you remain entitled to a refund for the part of the subscription period that has not yet elapsed at the date of withdrawal, calculated on a pro rata basis;

iii. for usage-based plans, you remain entitled to a refund of any prepaid amounts not yet consumed at the date of withdrawal.

If you have not given the express request and acknowledgement described above, you remain entitled to a full refund during the 14-day period regardless of any usage.

7.3 How to exercise the right of withdrawal

To exercise your right of withdrawal, you must inform us by an unambiguous statement before the end of the 14-day period. You may do so by:

a. contacting Stripe support at link.com/support;

b. writing to us at hello@mmemo.com or by post at the address in Section 1;

c. completing and submitting the model withdrawal form set out in Annex 1 of these Terms.

To meet the withdrawal deadline, it is sufficient that you send your communication before the period has expired.

7.4 Effect of withdrawal

We will, in coordination with Stripe, reimburse you for amounts that are refundable under Section 7.2 using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. Reimbursement will be made without undue delay and in any event within 14 days from the date on which we are informed of your decision to withdraw.

You will not incur any fee as a result of the reimbursement.

7.5 Cancellation button

In line with Directive (EU) 2023/2673, applicable from 19 June 2026, you may also exercise your right of withdrawal and cancel any subscription through the cancellation function provided in your account settings on the Service.

8. Data portability and switching (EEA users)

This Section 8 implements the rights to switch and to port your data set out in Articles 23 to 31 of Regulation (EU) 2023/2854 (Data Act).

8.1 Right to switch

You may terminate your contract with mmemo for the purpose of switching to another provider of data processing services by giving us notice through your account settings or by email to hello@mmemo.com.

After we receive your notice, the following periods apply:

a. a maximum notice period of two months before termination takes effect;

b. a transitional period of at least 30 days following the effective termination date, during which you may continue to use the Service to the extent necessary to complete the switch;

c. a minimum retrieval window of 30 days during which you may export your exportable data, calculated from the end of the transitional period.

8.2 Exportable data

You may export, in a structured, commonly used and machine-readable format:

a. your account data and profile information;

b. your conversation history and the content of your prompts;

c. AI-generated Outputs returned to you and saved in your account;

d. your persistent memory items;

e. uploaded files and documents you have shared with the Service;

f. metadata relating to the above.

The above does not include data that is technically generated by or proprietary to the underlying LLM Providers, third-party software components, or trade-secret-protected internal scoring or routing data.

8.3 No switching charges

We do not charge any fee for the switching process. From 12 January 2027, the prohibition of switching charges under Article 29(2) of the Data Act applies in full.

8.4 Continuity and deletion

During the transitional period, we will maintain functional equivalence of the Service to the extent technically feasible. Following successful completion of the switch and the retrieval window, we will delete your exportable data, subject to any applicable legal retention obligation.

9. Privacy and personal data

The Service involves the processing of personal data. mmemo.ai OÜ is the controller of that processing within the meaning of Article 4(7) GDPR.

Our Privacy Policy describes:

a. what personal data we collect and the purposes of processing;

b. the legal bases relied on under Article 6 GDPR;

c. categories of recipients, including LLM Providers acting as processors;

d. international transfers of personal data and the safeguards we apply under Chapter V GDPR;

e. retention periods;

f. your rights under Articles 12 to 22 GDPR, including the right of access, rectification, erasure, restriction, portability and objection, and the right to lodge a complaint with a supervisory authority.

The Privacy Policy is available at [URL] and forms part of these Terms.

For Stripe-related processing in connection with payments, taxes and fraud prevention, Stripe acts as an independent controller under its own privacy notice.

10. Content notification and Digital Services Act

This Section 10 implements obligations under Regulation (EU) 2022/2065 (Digital Services Act).

10.1 Notification of illegal content

If you believe that content stored or transmitted through the Service is illegal under EU or national law, you may notify us at hello@mmemo.com. Please include:

a. a sufficiently substantiated explanation of why you consider the content illegal;

b. a clear indication of the exact electronic location of the content;

c. your name and email address, except where the content concerns offences relating to Articles 3 to 7 of Directive 2011/93/EU;

d. a statement that you believe in good faith that the information and allegations contained in the notice are accurate and complete.

We will confirm receipt of the notification without undue delay and provide you, in due course, with a reasoned statement of any decision taken under Article 17 of the DSA.

10.2 Restrictions and statement of reasons

Where we restrict the visibility, suspend, terminate or otherwise restrict your access to the Service or specific content on the basis of these Terms or applicable law, we will provide you with a clear and specific statement of reasons in line with Article 17 of the DSA, except where applicable law prevents us from doing so.

10.3 Out-of-court dispute settlement

If you disagree with a decision we take under this Section, you may submit the matter to a certified out-of-court dispute settlement body under Article 21 of the DSA. The list of certified bodies is published by the European Commission.

10.4 Misuse of the notification mechanism

We may suspend, for a reasonable period of time after prior warning, the processing of notices submitted by individuals or entities that frequently submit notices that are manifestly unfounded, in line with Article 23 of the DSA.

11. Transparency about AI

This Section 11 implements the transparency obligations of Article 50 of Regulation (EU) 2024/1689 (AI Act), applicable from 2 August 2026.

When you interact with the Service, you are interacting with an AI system. Outputs are generated by general-purpose AI models supplied by LLM Providers and orchestrated by mmemo.

Where the Service produces synthetic image, audio, video or text content, that content is marked as artificially generated or manipulated to the extent technically feasible and in accordance with applicable guidance from the European Commission and the AI Office.

You must not use the Service to produce content that, without appropriate marking and disclosure, could mislead a natural person into believing that the content is authentic or that they are interacting with a human rather than an AI system.

12. Warranties and the conformity of the Service

12.1 Applies to all Users

We undertake to provide the Service in accordance with these Terms, the description published on our website and applicable law. We do not warrant that the Service will be uninterrupted, error-free, secure against all threats, or capable of producing any particular result. AI Outputs are inherently probabilistic and may be inaccurate.

12.2 Additional rights for EEA consumers

If you are a consumer in the EEA, you benefit from the statutory guarantee of conformity of digital content and digital services set out in Directive (EU) 2019/770, as transposed into your national law. In particular:

a. The Service must comply with the description, functionality, compatibility, interoperability and other features required under the contract.

b. We are liable for any lack of conformity that exists at the time of supply and that becomes apparent within the period set by your national law, which is a minimum of two years for continuously supplied digital services.

c. If a lack of conformity becomes apparent, you are entitled to have the Service brought into conformity, or to a proportionate price reduction, or to terminate the contract, in accordance with Articles 13 and 14 of Directive (EU) 2019/770 and the corresponding provisions of your national law.

Country-specific notices are set out in Annex 2.

12.3 Disclaimer for users outside the EEA

If you are a user located outside the EEA, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, course of dealing or accuracy, to the maximum extent permitted by applicable law.

Nothing in this Section 12.3 affects any mandatory consumer rights you may have under the law of your country of residence that cannot be excluded by contract.

13. Liability

13.1 If you are an EEA consumer

We act with the professional diligence that may reasonably be expected from a provider of an AI service. We are liable for damage caused by our breach of these Terms, with the following exceptions:

a. we are not liable for damage that does not result from our breach;

b. we are not liable for damage that we could not reasonably have foreseen at the time the contract was concluded;

c. we are not liable for damage caused by events beyond our reasonable control (force majeure);

d. we are not liable for damage attributable to your own act or omission, including the use of the Service in breach of these Terms or in reliance on an Output without independent verification.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under your national law.

13.2 If you are a user outside the EEA

To the maximum extent permitted by applicable law, mmemo and its officers, directors, employees, affiliates and licensors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill or business interruption, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability to you for any and all claims arising out of or in connection with these Terms or the Service is limited to the greater of (a) the amount you have paid to Stripe in respect of the Service in the twelve (12) months preceding the date the claim first arose, or (b) two hundred euros (EUR 200).

Nothing in this Section 13.2 affects any mandatory consumer rights you may have under the law of your country of residence that cannot be excluded by contract.

14. Term, suspension and termination

14.1 Term

These Terms apply from the moment you create an account until the account is closed.

14.2 Termination by you

You may close your account at any time through your account settings. Closing the account does not by itself terminate any active subscription billed by Stripe; you must cancel the subscription separately through your Stripe / Link account or via the cancellation function in your mmemo account settings.

14.3 Termination by us

We may suspend or terminate your access to the Service:

a. for a material breach of these Terms, including the Acceptable Use rules, after notice and a reasonable opportunity to remedy where the breach is capable of remedy;

b. immediately, where required by applicable law, a court order, or to protect the safety, security or integrity of the Service or of other Users;

c. for prolonged inactivity of more than 12 consecutive months on a paid account with no positive balance, after prior notice.

14.4 Effects of termination

Upon termination, your right to use the Service ends. We will, subject to Section 8 (Data portability) and Section 9 (Privacy), delete your account data in accordance with our retention policy. Any provisions that by their nature should survive termination shall survive, including provisions on intellectual property, liability, disclaimers, governing law and jurisdiction.

15. Changes to these Terms

We may amend these Terms from time to time to reflect changes in the law, the Service, or our business practices.

We will notify you of material changes by email and through the Service at least 30 calendar days before they take effect. If you do not accept the changes, you may terminate your account before they take effect; continued use of the Service after the effective date constitutes acceptance.

Non-material changes (such as clarifications, corrections of typographical errors and changes that do not adversely affect Users) may be made without prior notice.

Mandatory updates required for security, legal compliance or critical bug fixes may be deployed without prior notice. We are not responsible for any consequences resulting from your failure to install a mandatory update that requires action on your side.

16. Governing law and dispute resolution

16.1 If you are an EEA consumer

You may bring claims arising out of or in connection with these Terms before the courts of your country of residence, and such claims shall be governed by the substantive law of your country of residence to the extent of any mandatory consumer protection provisions.

In all other respects, these Terms are governed by Estonian law. You may also choose to bring a claim before the competent courts of Harju County (Harju Maakohus), Tallinn, Estonia.

16.2 Out-of-court dispute resolution

You may submit any consumer dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), Endla 10A, 10122 Tallinn, info@ttja.ee. We are not contractually obliged to participate in this procedure but will engage in good faith with such proceedings where they are initiated.

You may also submit the dispute to a consumer mediation or alternative dispute resolution body competent in your country of residence under Directive 2013/11/EU.

This clause is without prejudice to your right to bring proceedings before a court.

16.3 If you are a user outside the EEA

These Terms are governed by Estonian law, without regard to its conflict-of-laws rules. You agree to submit to the exclusive jurisdiction of the courts of Harju County (Harju Maakohus), Tallinn, Estonia, for any dispute arising out of or in connection with these Terms.

The above is without prejudice to any mandatory protections under the law of your country of residence that cannot be excluded by contract.

17. General provisions

17.1 Entire agreement

These Terms, together with our Privacy Policy and any other terms expressly referenced, constitute the entire agreement between you and mmemo regarding the Service.

17.2 No waiver

Our failure to enforce any provision is not a waiver of our right to do so later.

17.3 Severability

If any provision is found invalid or unenforceable, the remainder of these Terms remains in full effect, and the invalid provision will be replaced by a valid provision that most closely reflects the original intent, without diminishing or undermining your consumer rights.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate, a successor in interest, or in connection with a merger, acquisition, reorganisation or sale of assets, provided that the assignment does not have the effect of diminishing or undermining your consumer rights.

17.5 Force majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil disturbance, government action, labour disputes, internet or telecommunications failures, and failures of third-party LLM Providers or payment processors.

17.6 Notices

Notices to us must be sent to hello@mmemo.com or to the postal address in Section 1. We will send notices to you at the email address associated with your account.

17.7 Language

These Terms are concluded in English. Where a translation is provided into another language, the English version prevails in case of any discrepancy, save where the language version of your country of residence has equal legal force under mandatory provisions of your national law.

17.8 Your rights

You will benefit from any mandatory provisions of the law of your country of residence.

Annex 1. Model withdrawal form (EEA consumers)

To: mmemo.ai OÜ, Narva maantee 7a, office 404, 15172 Tallinn, Estonia. Email: hello@mmemo.com.

I hereby give notice that I withdraw from my contract for the supply of the following service:

You may also exercise your right of withdrawal by completing this form online or by sending the equivalent statement by email.

Annex 2. Country-specific statutory notices

This Annex provides notices required by, or customary in, certain Member States. It does not replace, and is to be read together with, the statutory rights granted to consumers under the law of their country of residence. In case of conflict with mandatory national provisions, the latter prevail.

France

The consumer benefits from the legal guarantee of conformity (garantie légale de conformité) provided by Articles L. 217-3 to L. 217-17 of the French Consumer Code (Code de la consommation), and from the warranty against hidden defects (garantie des vices cachés) of Articles 1641 to 1649 of the French Civil Code (Code civil).

Under the legal guarantee of conformity, the consumer has two years from the supply of the digital content or service to act, and is entitled to choose between the bringing of the service into conformity and a proportionate price reduction or contract termination. The consumer is exempt from proving the existence of the lack of conformity during the periods set by Articles L. 217-7 and L. 224-25-12 of the Consumer Code.

For complaints, the consumer may contact the Directorate-General for Competition, Consumer Affairs and Fraud Control (DGCCRF) at https://signal.conso.gouv.fr.

Germany

The consumer benefits from the statutory rights in case of defects (Mängelhaftungsrechte) under §§ 327 ff. of the German Civil Code (Bürgerliches Gesetzbuch, BGB). For continuously supplied digital services, mmemo is liable for any lack of conformity that occurs during the period of supply.

The right of withdrawal is governed by §§ 312g and 355 BGB. The cancellation policy required by § 312d BGB and Article 246a of the Introductory Act to the German Civil Code (EGBGB) is set out in Section 7 and Annex 1 of these Terms.

Italy

The consumer benefits from the legal guarantee of conformity (garanzia legale di conformità) provided by Articles 135-octies and following of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005, as amended by Legislative Decree 170/2021), for a period of two years from the supply of the digital service.

Where the digital service is supplied continuously over a period of time, mmemo is liable for any lack of conformity that occurs or becomes apparent during the period in which the digital service must be supplied under the contract.

The limitation period for actions concerning lack of conformity that has not been maliciously concealed is twenty-six months from supply.

For complaints, the consumer may contact the Italian Competition Authority (Autorità Garante della Concorrenza e del Mercato, AGCM) at https://www.agcm.it.

Spain

The consumer benefits from the legal guarantee of conformity (garantía legal de conformidad) provided by Articles 114 to 127 of the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007), for a period of two years for digital services supplied continuously over a period of time.

For complaints, the consumer may contact the Directorate-General for Consumer Affairs (Dirección General de Consumo) of the Ministry of Social Rights, Consumer Affairs and the 2030 Agenda, or the corresponding consumer protection authority of their autonomous community.

Poland

The consumer benefits from the statutory rights provided by Articles 43a and following of the Polish Act on Consumer Rights of 30 May 2014 (Ustawa o prawach konsumenta), as amended in 2022, in relation to the supply of digital content and digital services, for a period of two years from the supply.

The consumer may submit complaints to the President of the Office of Competition and Consumer Protection (Prezes Urzędu Ochrony Konkurencji i Konsumentów, UOKiK).

Belgium

The consumer benefits from the statutory rights provided by Articles 1701/1 and following of the Belgian Civil Code (Code civil / Burgerlijk Wetboek), as introduced by the law of 20 May 2022 implementing Directive (EU) 2019/770.

For complaints, the consumer may contact the Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst) at https://mediationconsommateur.be.

Glossary

End of Terms of Service.